Before your appointment...
Make sure you're prepared and know what to expect:
- Expect a text with a demographics update form to fill out, if it’s the first time you’ve been in this year.
- Call us at least 24 hours in advance if you need to cancel or reschedule, if possible.
- Screen yourself for COVID-19 symptoms before you come in.
- If you have been experiencing ANY of these symptoms, please call us before coming in so a member of our medical team can advise on how to proceed.
- We aren't currently requiring masks at our facility, but you are welcome to wear one. We may require masks if the hospital admission level in Carroll County rises. Staff are happy to wear masks by request, please don’t hesitate to ask. If you have any respiratory symptoms, you must wear a mask.
- Make sure you bring your insurance card, medications, and a list of health concerns you'd like to discuss.
- Come 15 minutes early to fill out forms before your appointment.
WHAT CAN YOU EXPECT FROM YOUR VISIT?
When you arrive, our receptionist will check you in and take your insurance information.
Your first visit starts with a short meeting with someone on the Care Coordination Team. They’ll introduce themselves and the services they offer to all of our patients, and ask you some questions. If there’s anything going on in your life affecting your health that you could use help navigating, you can talk to them about it.
If you’d like to apply for the Sliding Fee Discount Program, or need health insurance, they can help you with that as well.
Next, a medical assistant will take you into an exam room and take your blood pressure, pulse, height and weight, and review any health concerns and medications.
Your provider will meet with you to get to know you and discuss your concerns. You may want to ask them to write down any specific next steps, or ask to have a visit summary printed out.
After your visit, please visit the payment window. The receptionist will discuss billing and arrange any follow-up visits.
You’ll get a text from our billing department with a link to pay your bill if you owe anything for your visit.
You’ll also get a text with a survey to fill out about your visit. If you had labs that got sent out, you’ll get a separate bill from Nordx in the mail.
If you have any lab work or tests done during your visit, you’ll get a message when the results are available in the portal. You may have a follow-up visit scheduled instead to discuss the results with your provider if they’ll need an in-depth explanation.